We offer a 1-year guarantee on our jewelry against defects in materials and workmanship. For more details, please refer to our Guarantee Policy

You can reach our customer support team anytime by emailing hello@jaiyen.store and we'll get back to you as soon as possible. We're here to assist you with any questions or concerns you may have.

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination. You can find more information about shipping on our Shipping Policy page.

We accept credit/debit cards, PayPal and Apple pay.

Yes, our jewelry is crafted using high-quality materials, including natural stone, coconut shell, wood, pure brass, real gold plated brass, ION plated stainless steel, polyester and glass. Each piece is handcrafted with care and attention to detail, with longevity in mind.

Once your order is shipped, you'll receive an email with a tracking number and a link to track your package. If you didn't receive an email from us after 5 days of purchase, make sure to check your spam or junk mail folder before contacting us by email at hello@jaiyen.store

Our handmade macrame jewellery is made with high quality cords and materials. It can be worn all the time and even in the water. We recommend avoiding exposure to harsh chemicals. - Caring for your brass jewellery - Brass jewellery will naturally tarnish over time however it is resistant to corrosion, so it does not rust. We recommend keeping your brass jewellery in an air tight bag or container when not being worn for long periods. This will help to slow down tarnishing. Should your brass jewellery become darker or less shiny over time, you can polish it in one of a few ways with everyday household products. Soak in lemon juice or white vinegar for 30 seconds. Remove and polish with a clean cloth, before rinsing with fresh water. Dry well. Mix a bit of salt and baking powder with water in a bowl. Dissolve the ingredients and make a paste. Scrub your jewellery with the cleaning paste for a few minutes before rinsing it with warm water. The brass jewellery piece should be back to its original shine in no time!

To place an order, simply browse our collection, select the items you'd like to purchase, and add them to your cart. Proceed to the checkout page, enter your shipping and payment details, and confirm your order.

Yes, we accept returns and exchanges within 30 days of delivery. Please refer to our Refund Policy for more information on our return and exchange process

Yes, we offer custom and personalized jewelry options. Contact us by email at hello@jaiyen.store to discuss your customization preferences.

Yes, we offer wholesale. Please email us at hello@jaiyen.store for more information.

We typically process orders within 5 business days. For orders within Thailand, delivery time is estimated between 2-5 business days. For international orders, delivery is estimated between 7-14 business days. Shipping times can vary based on location and the time of year (holidays etc.) Jai Yen is not responsible for delays due to customs or the courier. You'll receive a tracking number via email once your order is shipped. You can find more information about shipping on our Shipping Policy page.

Orders can be canceled within 12 hours of placement. Contact us at hello@jaiyen.store as soon as possible if you wish to cancel your order.